APPSYNERGY YAZILIM HİZMETLERİ A.Ş.
REFUND & WITHDRAWAL POLICY
Effective Date: 31 May 2025

1. Purpose

This Policy explains when, how, and under what conditions you (the “User,” “you,”) may obtain a refund or exercise the statutory right of withdrawal for any digital content, subscription, or in-app purchase made within an AppSynergy mobile application (the “Service”). It forms an integral part of our Terms & Conditions.

2. Scope of Application

Note — Card Data
Payment-card information is processed exclusively by Apple, Google, or our PCI DSS-compliant payment service provider (PSP). AppSynergy never stores full card numbers, expiration dates, or CVV codes.

3. Statutory Right of Withdrawal (EEA, UK & Türkiye)

If you have consented to immediate digital delivery and the content has been fully delivered, the statutory withdrawal right may be lost under applicable law.

4. Store-Specific Refund Windows

AppSynergy will co-operate with Apple and Google to approve or deny refund requests in accordance with their policies and local law.

5. How to Request a Refund

1. Locate your order in the relevant store (Apple or Google).

2. Tap “Report a Problem / Request a refund.”

3. Select a reason (e.g., “Item purchased by accident” or “App not working as expected”).

4. If the store directs you to the developer, e-mail support@appsynergy.co with:

   • Order ID / Transaction ID

   • Date & time of purchase

   • Reason for request

5. We will reply within 2 business days and, where eligible, issue or initiate the refund within 14 days.

6. Developer-Initiated Refunds

AppSynergy may proactively refund purchases when:

• A critical server outage prevents access to paid features for > 48 hours.

• A subscription benefit is materially changed or discontinued mid-term.

• Duplicate transactions are detected.

Refunds are processed back to the original payment method only.

7. Virtual Currency & Consumables

• In-app virtual items or currency (e.g., diamonds, coins) have no monetary value and are licensed, not sold.

• Spent or partially consumed items cannot be refunded unless required by mandatory law.

• If a technical error results in non-delivery, we may restore the item or issue an equivalent credit instead of a monetary refund.

8. Promo Codes & Gift Purchases

• Content obtained via free promo codes is non-refundable.

• If a subscription was gifted through Apple or Google, refund requests must be initiated by the original purchaser via the platform.

9. Chargebacks & Fraudulent Activity

Initiating a chargeback through your bank does not cancel your subscription. If a chargeback is filed without first contacting AppSynergy, we reserve the right to suspend or terminate your account and recover any fees incurred.

10. Contact

• E-mail (all regions & languages): support@appsynergy.co

• Postal: 19 Mayıs Mah. Halaskargazi Cad. No:226 Çiftkurt Apt. Kat:7 İç Kapı No:24, Şişli – İstanbul, Türkiye

We respond to refund inquiries Monday–Friday, 10:00–17:00 (GMT+3) and aim to resolve eligible claims within 14 days.

Annex I – Model Withdrawal Form (EU Directive 2011/83/EU)

(Complete and return this form only if you wish to withdraw from the contract)

To: AppSynergy Yazılım Hizmetleri A.Ş.
E-mail: support@appsynergy.co

I hereby give notice that I withdraw from my contract of sale for the following
digital content:

__________________________________________________________

Ordered on: ____ / ____ / 20__
Transaction ID: __________________________

Name of consumer: ________________________________

Address of consumer: ______________________________

Signature (only if this form is notified on paper): _______________

Date: ____ / ____ / 20__

11. Changes to This Policy

We may update this Policy from time to time. You will be notified of material changes via in-app message or e-mail. Continued use of the Service after the effective date constitutes acceptance of the revised terms.

© 2025 AppSynergy Yazılım Hizmetleri A.Ş. All rights reserved.